Terms of Service

These terms of service are the agreement between you and Organ Transplant Abroad when you use this website or send us an enquiry. By doing either, you accept them. We are a medical tourism intermediary: we publish information and we introduce patients to hospitals, and everything below follows from that description being accurate. If you do not accept them, please do not use the service — reading the information pages costs you nothing and commits you to nothing beyond these terms.

People often look for these terms and conditions under that name, and this is the page they mean. They sit alongside two other documents that form part of the same agreement: the privacy policy, which governs your information, and the medical disclaimer, which governs what our content is and is not. Where this page and one of those disagrees on a point about information or medical content, that more specific page wins.

We may update these terms. When we do, the version and date at the foot of the page change. Continuing to use the service after a change means accepting the updated version, except where a change would materially affect an enquiry you already have open, in which case we will contact you rather than rely on you noticing.

Nothing in these terms removes a right you have under the consumer protection law of the country you live in. Several of our readers are in jurisdictions where certain protections cannot be contracted away. Where that is the case, those protections apply and this page yields to them.

Every hospital we introduce patients to holds the authorisations required by its own national health authority to perform the transplantation it offers. In Türkiye, which is where most of our readers are treated, transplant centres operate under authorisation from the Ministry of Health, and organ and tissue transplantation is carried out within the national coordination system. A centre that could not lawfully perform the operation is not a centre we would send anybody to.

What that means for the relationship between the three of us is worth being precise about. The hospital is an independent organisation. It is not our agent, not our subsidiary and not under our direction. Its clinicians make their own clinical decisions using their own professional judgement, and neither we nor you can overrule them. When you go ahead with treatment, your contract for that treatment is with the hospital, under the law of its country, and any clinical complaint or claim about the care itself lies against them rather than against us.

What we take responsibility for is the introduction: that the centre we name is real, that it is authorised for the procedure we say it is, and that what we have told you about it is accurate at the time we tell you. Where we publish an accreditation held by a hospital, we record which body awarded it, the certificate reference where one is published, and the date it expires — and we stop displaying it when it lapses rather than leaving a stale claim on the page.

We will also tell you when we cannot help. For several transplants, and for several patients, travelling abroad is not a lawful or realistic route at all. Saying so costs us a case and is the single most useful thing we can do for the person asking.

This section matters more than any other on the page, because the promises we refuse to make are exactly the ones a dishonest operator makes freely.

We cannot promise you an organ. Deceased-donor organs are allocated by national systems to patients registered on their own lists, according to medical urgency and matching. No amount of money moves anybody up a list, and no hospital can promise an organ it does not control the allocation of. Anyone who offers to sell you one is describing a crime, in every country with a transplant programme.

We cannot promise a place on a waiting list. Registration is decided by a transplant centre and, in most countries, is restricted to residents or nationals. Where a country does not permit a visitor to register, no arrangement we could make would change that.

We cannot promise you are eligible. Candidacy is a clinical assessment made by a transplant team after reviewing your case properly. We can tell you what the criteria generally are; we cannot apply them to you, and we will not pretend to.

We cannot promise a date. Living-donor surgery is scheduled, but scheduling depends on donor workup, on legal approval in the country concerned, and on the centre. Deceased-donor transplantation depends on a donor becoming available, which nobody can schedule.

We cannot promise an outcome. No surgeon anywhere promises an outcome, and a platform that did so would be promising something the surgeon would not.

We cannot promise a price will hold. Prices come from hospitals and change. Where we publish a figure we record its source and the date it was confirmed, and we withdraw it rather than let it go stale — but only a written quotation from the hospital binds anybody.

Give us accurate information. A case review is only as good as what it is based on, and a medical summary that leaves out a relevant condition or a previous transplant does not protect you — it produces an assessment that does not apply to you. If you are enquiring on behalf of somebody else, tell us that, and make sure they know and agree.

Only upload documents you are entitled to share. If you are sending a potential donor's reports or identity documents, you must have that person's agreement first. It is their information, not yours, and their consent is not something you can give on their behalf.

Use the service for its purpose. Do not use the enquiry form to send anything unlawful, do not attempt to break into or overload this website, do not scrape it systematically, and do not submit anything that would put our staff at risk.

Make your own decisions with proper advice. Discuss what you read here with a doctor who knows your case. Nothing on this platform replaces that conversation, and we would rather lose an enquiry to a doctor who says no than gain one from a patient who never asked.

Deal with the hospital honestly and directly. When you contract with a centre, read what you sign, ask for a written itemised quotation, and pay to the hospital's official account rather than to any individual. We say the same on our cost pages, and it is the single rule that prevents most of the financial losses patients report.

We publish our position on money in full on the payment and refunds page, and summarise it here because it belongs in the terms as well.

Treatment is paid to the hospital. We do not collect payment for medical treatment, we do not hold patient funds in transit, and any invoice for care comes from the centre that provides it. That arrangement is deliberate: it means there is never a question about where your money went, and it removes the incentive that distorts a lot of this industry.

Where we charge for anything ourselves, the amount and what it covers will be stated in writing before you commit, and you will have the chance to decline. We will never take a payment you were not told about in advance.

If we receive a commission or referral fee from a hospital, we say so on the partner disclosure page rather than leaving you to wonder. You are entitled to know whether the party recommending a hospital is paid by it.

Cancellation and refund terms for treatment are set by the hospital in its own contract with you. Read them before you pay a deposit, and ask specifically what is refundable if a centre declines your case after reviewing it, or if you are refused a visa — those are the two cancellations that actually happen.

We take responsibility for our own work: for the accuracy of what we publish, for the honesty of what we tell you, and for handling your information as our privacy policy describes. Our content is reviewed, dated and sourced, and where we get something wrong we correct it and say that we have.

We are not responsible for the medical care you receive. That is provided by an independent hospital under its own licence and its own national law, by clinicians exercising their own judgement. A claim about the treatment itself lies against the provider of that treatment.

We are not responsible for decisions taken by a national health authority, an organ allocation system, a transplant centre's selection committee, an immigration authority or an insurer. Those bodies decide for their own reasons, and none of them answers to us.

To the extent the law allows, we exclude liability for indirect or consequential loss, for loss of profit or opportunity, and for outcomes that follow from decisions you take after reading information here. What we do not exclude, and could not: liability for death or personal injury caused by our negligence, for fraud, and for anything else a law says cannot be excluded. Any clause on this page that a court found unenforceable would be severed, leaving the rest standing.

We say this plainly rather than in the usual block of capital letters, because a limitation of liability you cannot read is not a fair warning — it is a hiding place.

The written content on this platform is ours, and it took real work: it is researched, sourced against published guidance, medically reviewed and dated. You are welcome to read it, print it, and take it to your doctor. You may quote a passage with attribution and a link. You may not republish pages wholesale, and you may not use this content to train or ground an automated system that reproduces it as its own without attribution.

Where we reproduce something belonging to somebody else — a registry figure, a guideline threshold, a logo — it remains theirs, and we cite where it came from.

If you send us feedback, a correction or a suggestion, we may act on it without owing you anything for it. If you tell us a fact on one of our pages is wrong, we would rather hear it than not, and we will check it.

These terms are governed by the law of the country in which our business is established, and the courts of that country have jurisdiction over any dispute — subject always to the consumer protection rules of the country you live in, which may give you the right to bring a claim locally. That reservation is not a courtesy; in much of Europe it is not something a business can contract out of.

Before any of that, though: talk to us. Our complaints procedure sets out how, and most things that reach a lawyer could have been resolved by somebody reading the file properly.